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 Account
Bill
Frequently Asked Questions
1. Are there a minimum/maximum number of policies for enrollment
in Account Bill?
Account bill requires a minimum of two policies and a maximum of
five.
2. When can I enroll in Account Bill?
You can enroll in account bill anytime. However, any outstanding
invoices must be paid at the time of enrollment.
3. Can you select your due date? What is the default due
date?
Yes, you can select any due day of the month 1st – 31st.
If selecting 29th,30th or 31st, and that date does not exist in the month due, the due date will be the 1st of the following month.
If no date is selected, the default is the effective day of your
Primary Policy.
Example: Primary policy HP 123456 policy effective 1/5/2010 –
the due date would default to the 5th of the month.
4. How is the number of installments determined on Account
Bill?
Customers who accept the default day of the month (see #3 above)
will be billed in ten installments. Customers who choose the day
of the month the payment will be due will have nine installments.
5. How is the Minimum Due calculated?
The minimum due is the policy balance divided by the number of installments
remaining.
6. What is the purpose of a Primary Policy?
- It determines the billing method – Standard Invoice or EFT.
- It is assessed the statement service charge
(no service charge for EFT accounts).
- It provides the mailing address.
- It will determine the due date if none is selected.
7. What is my Account Bill Number?
It is issued at time of enrollment and consolidates the billing
of all policies.
It can be found at the top right portion of your Account Bill statement
and will begin with ANP followed by six numeric digits.
8. Can I change the due date?
Yes, but the most recent account bill statement must be paid in
order to make a change.
9. What are the Payment Options for Account Bill?
Mail a check to Quincy Mutual – write your account bill number
on the check.
Online – go to quincymutual.com and use the “Make a
Payment” button.
EFT - Prior enrollment is necessary.
10. What if I cannot make the minimum payment due?
If the minimum amount requested is not received by the due date,
you may be unenrolled from account bill, and a cancellation notice
may be issued in accordance with the applicable state law. Separate
notices will be sent for each policy.
11. How are payments applied?
The Company will determine how the payment will be applied to your
policies for payments other than the minimum or full due from the
invoice,
12. Can I have my Account Bill statement e-billed through
the MyCheckFree service?
No, Account Bill Statements are not available on e-bill service
on the MyCheckFree site at this time.
13. Are there installment service charges?
There is a five dollar ($5.00) service charge per statement billing
or no service charge if the account is enrolled in EFT.
14. Do all policies need to be with the same agent?
No.
15. Can I sign up if I am Premium Financed?
No.
16. Are Massachusetts Auto Insurance Plan (MAIP) policies
eligible for this plan?
Yes.
17. What if my policy premium changes?
Adjustments to the premium will be spread evenly over the remaining
installments on a policy term (year).
18. How are refunds handled?
An overpayment on an Account Bill policy will be applied to other
policies on the Account that have a balance due. Contact your agent
to request a refund check.
19. What happens if a policy or policies are removed from
Account Bill?
When removed from Account Bill, billing for the individual policy
will resume under the pre-existing payment plan. For policies that
are removed for non-payment of premium, this may result in a large
minimum payment due on a Cancellation Notice.
20. I am currently an EFT customer, what changes should
I expect?
By enrolling in Account Bill you will have only one EFT withdrawal
taken for all policies on Account Bill. The reference on your bank
statement will be your Account Bill number.
The number of installments will be reduced, making your monthly
premium payment higher.
You will have the option of selecting your due date.
21. Can my agent enroll me in Account Bill?
You can contact your agent for enrollment or other policy changes.
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