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Claims You have received your policy, paid your premium and have been secure in the knowledge that you have coverage for those unfortunate events which can befall each of us. Whether you are a homeowner, automobile operator or business owner you expect to receive the best possible care and attention when a claim occurs. Quincy Mutual successfully and professionally handles thousands of claims each year. We have an enviable record of treating policyholders fairly. What you should do if a loss occurs -Immediately contact your insurance agent who will provide us with the necessary information to begin processing your claim. Your agent will assist you in every way they can to see your claim through to a satisfactory conclusion. If you are unable to contact your agent, you can report your claim directly to Quincy Mutual by dialing 1-800-490-0047. This service is available 24 hours a day, 7 days a week. To inquire on the status of your claim -Our customer service staff can provide you with general information on the status of your claim. Dial 617-770-5391 or 800-899-1116 Ext. 5391 during normal customer service hours (8:00 AM - 4:30 PM) -You may contact your agent as well if you have a claim question. They can provide you with their expert advice and make additional inquiries on your behalf.
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