We’re excited to share our latest #AgentSpotlight — this week we’d like to highlight Murphy Insurance Agency, who have been helping fulfill the insurance needs of individuals, families, businesses and nonprofit organizations since 1937.
Founded in Hudson, MA by D. Francis “Frank” Murphy, Murphy Insurance is now one of the largest family-owned, independent agencies in Massachusetts. Having a passion for the insurance business, Frank worked hard to take care of people and was able to build up his business and retain many loyal customers over the years. His son, Dennis F. Murphy Jr. (CEO) joined him in 1960 with grandsons Michael (President) and Dennis III (Sales and Treasurer) joining in 1990 and 1993, respectively. Today, Murphy Insurance works with over 25 insurance carriers and has access to over 100 more to help meet the unique needs of each of their clients, some of whom are now third or fourth generation customers.
Today, with over 80 years of business experience, Murphy Insurance has expanded to add 6 additional locations: Bolton, Groton, Harvard, Marlborough, Medway, and Mendon. This growth has allowed them to better serve customers across Massachusetts and offers convenience for those who prefer to manage their insurance needs in-person. Murphy Insurance associates focus on what’s most important — taking care of people — and offer services online and by phone as well. Whether it’s to answer insurance questions, offer quotes or help develop a custom insurance plan to fit the needs of a customer, they pride themselves on providing value in terms of both price and protection.
The longevity of Murphy Insurance employees and customers can be attributed to their values as a company. They strive to “demonstrate integrity by doing what’s right for the customer, being innovative by finding protection solutions that provide the best combination of price and coverage, and seeking to initiate conversations and share insight about life and industry changes that may impact customer needs.” With their mission of insurance made simple to protect the customer’s “whole life”, Murphy Insurance strives to exceed customer expectations and build-long term relationships. No matter how a customer’s life changes — whether they have a new teen driver, are buying a vacation home, or starting a business — Murphy Insurance works to provide any coverage they may need. Their commitment to offering the best customer service possible is clear, as they have held a Five Star Agency designation since 1999. One of the first agencies to receive this designation in Massachusetts, they are also one of only 28 agencies in the state to earn this title out of over 1,500. The Five Star Agency Designation program is awarded to those who pass a rigorous review analyzing areas such as the agency’s customer service, operations, and culture. To maintain this distinction, a review is required every three years.
Outside of the insurance industry, Murphy Insurance has had an impactful presence in the local communities in which they reside. From the Boys and Girls Club to youth sports, they strive to support local organizations. Each year, Murphy Insurance also offers a scholarship program in an effort to support local schools. Their commitment to helping their communities not only through their insurance offerings but through their charitable efforts as well is what has shaped Murphy Insurance into the agency they are today.