CUSTOMER SERVICE REPRESENTATIVE (2 positions available)
The Customer Service position provides an exciting and challenging opportunity to work in the dynamic and fast-paced Customer Service environment of a Property and Casualty Insurer.
The Customer Service Representative (CSR) will excel in developing relationships, directly impacting our customers and agents, and demonstrate a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. The ideal candidate has the ability to defuse negative situations with professionalism and maturity. Additionally, the CSR must thrive in a fast faced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures. The ideal candidate for this position should have excellent problem solving skills and the ability to resolve issues without escalation. Candidates must be comfortable with / proficient in using virtual meeting applications for the purposes of training, coaching and mentoring from the department manager and other team members.
The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.
ADDITIONAL RESPONSIBILITIES:
•Resolves problems that require judgment based on company guidelines and philosophies in a timely manner.
•Initiates account changes and corrections based on customer requests.
•Researches and analyzes billing, claims, and underwriting issues.
•Identifies trends and reports items to appropriate management.
•Applies knowledge of company processes to explain requirements to callers.
Does not include all responsibilities that may be required to complete the job requirements for this position
EDUCATION & EXPERIENCE:
•A 4 year Degree is required.
•At least 2 years of experience using MS Office.
•Prior work experience in a customer service work environment is preferred.
BODILY INJURY ADJUSTER
POSITION SUMMARY: Under management’s supervision, the Bodily Injury Adjuster is responsible for the investigation, evaluation, negotiation,
and settlement of automobile bodily injury claims. The Bodily Injury Adjuster is also responsible for handling collision,
rental, physical damage, and adverse subrogation claims associated with the bodily injury claims. The position
requires the ability to assess liability and identify potential exposures covered under the Automobile Insurance Policy
which arise out of automobile accidents.
PRINCIPAL ACCOUNTABILITIES:
Under limited supervision, the bodily injury adjuster handles bodily injury claims arising under commercial and personal
automobile policies, including conducting detailed investigations of automobile bodily injury liability claims, conducting
interviews, analyzing information in ISO/AIB databases, conducting and/or directing field investigations, assessing medical
documentation, evaluating automobile bodily injury claims, processing property damage and rental claims, negotiating
settlements, identifying and investigating coverage issues, identifying exposures, adjusting reserves, assessing liability
including comparative negligence, recognizing subrogation opportunities, complying with claims handling best practices,
identifying potential fraudulent claims for referral to the Special Investigation Unit.
JOB REQUIREMENTS:
EDUCATION:
Four-year college degree preferable.
The position requires that the bodily injury adjuster obtain state adjuster licenses for the states of Rhode Island and
Connecticut and other states as may be required.
EXPERIENCE:
Minimum 3 to 5 years’ experience working as a bodily injury adjuster with some property damage adjusting experience preferred.
SKILLS:
Strong written and verbal communication and negotiation skills required, along with professional letter writing ability. Must be reliable and have a high level of initiative and self-motivation. Must be well organized and possess analytic and computer skills with the ability to prioritize and multi-task.
SENIOR ACCOUNTANT
POSITION SUMMARY:
Accounting responsibilities, which contribute to and support the general
accounting and financial and tax reporting requirements of Quincy Mutual Group. Responsibilities are varied in complexity
and include financial statements, balance sheet and profit and loss reconciliations and analysis, company close and management
reporting, as well as support of federal and state reporting for insurance companies and other legal entities in the
Group. In addition, oversight and support of Accounts Payable function, including but not limited to, proper coding to
G/L of vouchers, 1099-M reporting, and use tax filings.
PRINCIPAL ACCOUNTABILITIES:
•Balance Sheet and Income Statement account reconciliations and analysis. Provide explanations for unusual and/or inconsistent trends
•Prepare and analyze Statutory and GAAP financial statements, reports and supporting schedules utilizing a
broad knowledge of accounting principles and procedures
•Understand how information flows through the financial systems
to prepare, input and/or review general ledger entries and accounts payable detail
•Corporate underwriting expense
exhibit including accruals and allocations among business units
•Treasury Services and Reporting
•Payroll and
employee benefits funding and reconciliation
•Investment accounting, reporting, compliance and performance review
ensuring the integrity of investment database for compliance with statutory and tax guidance
•Accounting and valuation
for subsidiary entities, including real estate and insurance agencies
•Board of Directors and Management reporting on a quarterly basis
•Financial reporting to NAIC and other state and regulatory entities
•Support Federal and
State Tax Reporting and compliance
•Support the independent audit process; preparing audit schedules and responding to audit inquiries
•Utilize and develop knowledge of accounting systems software, policy management system and other
automated processes to support accounting functions.
•Identify, research, recommend, document and execute accounting
treatment and policy resolutions to accounting issues as they arise by utilizing available technology and other resources
•Actively
participate in continuously assessing the business value and efficiency of the work performed, making suggestions for
process improvements and collaborate with others in implementing them
•Foster the development and serve as a technical
resource to other cross-functional professionals by sharing expertise and experience through training and/or reviewing
their work and providing timely feedback
•Communicate effectively and in a professional manner with management, vendors,
banks and co-workers
•This job description is not all inclusive and may include additional duties if needed
JOB REQUIREMENTS:
EDUCATION:
Bachelor’s Degree in Accounting or Finance is required; an MBA or Masters Degree is desirable
EXPERIENCE:
5+ years of related experience demonstrating increasing responsibilities
Broad
knowledge of accounting practices and procedures
Understanding of statutory and/or GAAP accounting fundamentals and
related financial statements
SKILLS:
Excellent organizational and time management skills with the ability to prioritize multiple projects simultaneously
Demonstrate attention to detail in a fast-paced work environment
Ability to be proactive,
self-starter, who understands the details within a much larger context
Proficient with Microsoft Office suite