The Customer Service position provides an exciting and challenging opportunity to work in the dynamic and fast-paced Customer Service environment of a Property and Casualty Insurer.
The Customer Service Representative (CSR) will excel in developing relationships, directly impacting our customers and agents, and demonstrate a true commitment to customer service excellence through positive, effective, and diplomatic oral and written communication skills. The ideal candidate has the ability to defuse negative situations with professionalism and maturity. Additionally, the CSR must thrive in a fast faced learning environment and will quickly gain knowledge of company billing, claims, and underwriting procedures. The ideal candidate for this position should have excellent problem solving skills and the ability to resolve issues without escalation. Candidates must be comfortable with / proficient in using virtual meeting applications for the purposes of training, coaching and mentoring from the department manager and other team members.
The Company is willing to train candidates that the meet the education and experience required through on the job training and our fully funded Tuition Reimbursement program.

•Resolves problems that require judgment based on company guidelines and philosophies in a timely manner.
•Initiates account changes and corrections based on customer requests.
•Researches and analyzes billing, claims, and underwriting issues.
•Identifies trends and reports items to appropriate management.
•Applies knowledge of company processes to explain requirements to callers.
Does not include all responsibilities that may be required to complete the job requirements for this position

•A 4 year Degree is required.
•At least 2 years of experience using MS Office.
•Prior work experience in a customer service work environment is preferred.



Under management’s supervision, the Bodily Injury Adjuster is responsible for the investigation, evaluation, negotiation, and settlement of automobile bodily injury claims.  The Bodily Injury Adjuster is also responsible for handling collision, rental, physical damage, and adverse subrogation claims associated with the bodily injury claims.   The position requires the ability to assess liability and identify potential exposures covered under the Automobile Insurance Policy which arise out of automobile accidents. 


Under limited supervision, the bodily injury adjuster handles bodily injury claims  arising under commercial and personal automobile policies, including conducting detailed investigations of automobile bodily injury liability claims, conducting interviews, analyzing information in ISO/AIB databases, conducting and/or directing field investigations, assessing medical documentation, evaluating automobile bodily injury  claims, processing property damage and rental claims, negotiating settlements, identifying and investigating coverage issues, identifying exposures, adjusting reserves, assessing liability including comparative negligence, recognizing subrogation opportunities, complying with claims handling best practices, identifying potential fraudulent claims for referral to the Special Investigation Unit. 



Four-year college degree preferable.

The position requires that the bodily injury adjuster obtain state adjuster licenses for the states of Rhode Island and Connecticut and other states as may be required.


Minimum 3 to 5 years’ experience working as a bodily injury adjuster with some property damage adjusting experience preferred.


Strong written and verbal communication and negotiation skills required, along with professional letter writing ability.  Must be reliable and have a high level of initiative and self-motivation.  Must be well organized and possess analytic and computer skills with the ability to prioritize and multi-task.



Accounting responsibilities, which contribute to and support the general accounting and financial and tax reporting requirements of Quincy Mutual Group. Responsibilities are varied in complexity and include financial statements, balance sheet and profit and loss reconciliations and analysis, company close and management reporting, as well as support of federal and state reporting for insurance companies and other legal entities in the Group. In addition, oversight and support of Accounts Payable function, including but not limited to, proper coding to G/L of vouchers, 1099-M reporting, and use tax filings.


•Balance Sheet and Income Statement account reconciliations and analysis. Provide explanations for unusual and/or inconsistent trends
•Prepare and analyze Statutory and GAAP financial statements, reports and supporting schedules utilizing a broad knowledge of accounting principles and procedures
•Understand how information flows through the financial systems to prepare, input and/or review general ledger entries and accounts payable detail
•Corporate underwriting expense exhibit including accruals and allocations among business units
•Treasury Services and Reporting
•Payroll and employee benefits funding and reconciliation
•Investment accounting, reporting, compliance and performance review ensuring the integrity of investment database for compliance with statutory and tax guidance
•Accounting and valuation for subsidiary entities, including real estate and insurance agencies
•Board of Directors and Management reporting on a quarterly basis
•Financial reporting to NAIC and other state and regulatory entities
•Support Federal and State Tax Reporting and compliance
•Support the independent audit process; preparing audit schedules and responding to audit inquiries
•Utilize and develop knowledge of accounting systems software, policy management system and other automated processes to support accounting functions.
•Identify, research, recommend, document and execute accounting treatment and policy resolutions to accounting issues as they arise by utilizing available technology and other resources
•Actively participate in continuously assessing the business value and efficiency of the work performed, making suggestions for process improvements and collaborate with others in implementing them
•Foster the development and serve as a technical resource to other cross-functional professionals by sharing expertise and experience through training and/or reviewing their work and providing timely feedback
•Communicate effectively and in a professional manner with management, vendors, banks and co-workers
•This job description is not all inclusive and may include additional duties if needed


Bachelor’s Degree in Accounting or Finance is required; an MBA or Masters Degree is desirable

5+ years of related experience demonstrating increasing responsibilities
Broad knowledge of accounting practices and procedures
Understanding of statutory and/or GAAP accounting fundamentals and related financial statements

Excellent organizational and time management skills with the ability to prioritize multiple projects simultaneously
Demonstrate attention to detail in a fast-paced work environment
Ability to be proactive, self-starter, who understands the details within a much larger context
Proficient with Microsoft Office suite

The Front Desk/Customer Service Representative is the first impression of the organization. This is a key and highly visible role that requires superb customer service capability, professional phone manner, multi-tasking, excellent verbal and written communication, positive attitude, and a strong work ethic.  Regular responsibilities include answering main line incoming calls, greeting guests, keeping common areas neat, and more.

Key Responsibilities

  • Answer the phone in a timely manner and direct calls to the correct departments
  • Greets company visitors as soon as they arrive and connect them with the appropriate party 
  • Maintains security by following procedures, monitoring log book or issuing visitor badges
  • Completing procedures when guest arrive and leave
  • Assists walk-in customers with a courteous and pleasant manner
  • Maintains self-control in difficult situations
  • Accepts packages for company personnel
  • Has the ability to defuse negative situations with professionalism and maturity
  • Maintains fax queue by forwarding to proper personnel in a timely fashion, with particular attention to messages from our night claim telephone line
  • Identifies trends and reports items to appropriate management
  • Does not include all responsibilities that may be required to complete the job requirements for this position


College Degree preferred, but high school diploma accepted with 5 years equivalent Customer Service experience.



Managing the property claims unit including responsibility for production, quality control, customer service, employee relationships and development.




Four-year college degree or equivalent insurance work experience supplemented by courses in adjusting procedures and building construction. Preference towards pursuing professional claims related designations.


Five years experience handling all areas of personal and commercial property claims.  One to three years experience supervising a property claims unit.





The HR Business Partner (HRBP) position is responsible for aligning business objectives with employees and management, and is a critical link between HR and the business. They advise and support managers/leaders on strategic and tactical issues and help them implement high-performing, integrated human resources practices. Provide HR services support to employees and managers in our corporate headquarters and to two off-site locations.  Support will include all aspects of the Human Resource function including talent acquisition, talent development and performance management, benefits and wellness programs, and the provision of information and guidance to employees regarding company policy and procedures and federal and state employment regulations.  The HRBP maintains an effective level of business literacy about the company its midrange plans, and its culture.  Assists with other duties as assigned by the Human Resources Manager and/or Vice President of Human Resources. 

This position requires the ability to balance administrative HR work efficiently and effectively with strategic HR projects/ initiatives.  The HRBP must possess a high level of integrity and professionalism to honor the legal and professional obligations of maintaining strict confidentiality. The HRBP will refer complex issues or potential legal problems to the Human Resources Manager and/or Vice President of Human Resources.


Talent Acquisition

  • Establish and maintain practices to ensure a positive candidate experience and promote the employer brand
  • Facilitate recruitment activities for all locations, including learning the roles of employees within the Company and the P&C insurance industry
  • Work with department managers to establish and execute recruiting plans
  • Partner with department managers to keep job descriptions current and in compliance with ADA.
  • Maintain internal and external job postings and job applicant tracking
  • Manage employee summer intern program, including making recommendations for program enhancement


  • Benefit administration – enrollment and termination
  • Manage all leaves of absences including FMLA, Short Term and Long Term Disability and other leaves.
  • Monitor COBRA compliance and notifications
  • Assist with the completion of compensation studies and benchmarking
  • Collaborate with HR team on wellness initiative

Talent Development and Performance Management

  • Manage employee education programs
  • Partner with HR leadership on developing competency based learning opportunities
  •  Collaborate on the design, development and execution of annual performance review process
  • Manage the talent review process for assigned departments
  • Partner with department leaders on ad hoc talent , performance and change management issues

Employee Engagement

  • Oversite of new employee orientation and on-boarding program including identifying ways to streamline and promote employee self-service
  • Partner with HR leadership on planning employee and management events


  • Maintain the integrity of HR systems and processes and compliance with Federal and State laws
  • Identify opportunities, develop recommendations for and implement HR process improvement, including establishing ways to measure success
  • Provide back-up ADP Payroll processing and other HR processes
  • Asst. HR Manager and Vice President HR with various projects
  • This job description is not all inclusive and may include additional duties if needed


  • Bachelor degree in Human Resources, or related field.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential desired


  • Minimum 5 years of Human Resources experience with at least two years as a Generalist / HRBP.
  • Experience working with ADP a plus
  • Working knowledge of multiple human resource disciplines, including talent acquisition, benefits, compensation practices, organizational diagnosis, employee relations, talent development, performance management
  • Expected to have knowledge of commonly used concepts, practices and policies, and federal and state regulations within Human Resources


  • Excellent verbal / written communication and presentation skills
  • Strong interpersonal, collaboration and customer service skills
  • Excellent project management, prioritization and time management skills with a proven ability to meet deadlines
  • Attention to detail and excellent organizational skill
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, employment practices, and the administrative practices related to those factors
  • Strong analytical and problem-solving skills
  • Ability to maintain strict confidentiality and a high level of professionalism
  • Proficient with Microsoft Office Suite, HR Information systems, and internet recruiting tools



Work within the Accounting department to ensure premium payments and other disbursements are timely and accurate. Apply premium payments through data entry and lockbox image processing methods.
Utilize online banking and PayPilot programs for cash management including; EFT transaction processing, positive pay and stop payments. Review daily reports to confirm policy updates and process necessary adjustments. Support all billing and receivable functions and assist with any special accounting projects.


• Operate the remittance processor including the end of day ICL process and reporting.
•  Prepare payments for entry using lockbox, image processing and WINS application methods
•  Enroll customers in EFT, data enter into Paypilot software, imaging and retention of data
•  Facilitate the direct mailing of claims, accounts payable and return premium checks
•  Prepare for deposit and review; Agency and Subrogation checks
• Open and distribute department mail, accept payments at reception area or drop box
•  Stop payment and Positive Pay functions within Pay Pilot & Treasury Connect databases
•  Assess returned checks, for forwarding, application, void or escheat status.
•  Prepare correspondence addressing billing status changes resulting from payment returns or incomplete enrollment forms.
•  Complete check requests for return premium differences and mortgage returns.
• Use spreadsheets, including import/export functions, to monitor and report exceptions.
• Follow an approval process for accepting late payments and detail activity using notepad.
•  Regular review and research of unapplied cash and policies on hold for timely application.
•  Contact other departments or agents to resolve problems.
• Assist in department workflow, recycling and special projects as necessary.


Bachelor’s Degree

Related work experience a plus

Strong analytic and problem-solving skills Strong written and verbal communication skills
Ability to prioritize and work in a team environment

Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.

Resumes and inquiries may be submitted:
via email to:

via fax to:

via mail to:
Quincy Mutual Fire Insurance Company
Attn: Human Resources
P.O. Box 690392
Quincy, MA 02269-0392

Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.