Position Summary
The Actuary is responsible for developing, managing and leading projects in support of pricing insurance business utilizing accepted actuarial and statistical standards, as well as methodologies and knowledge. This role works closely with senior leadership, actuarial associates and key business partners to develop and execute appropriate pricing, modeling and product strategies of high complexity to support business goals related to line(s) and/or geographic areas. This person will also be the oversight for managing a team of analysts.
Principal Responsibilities
Job Knowledge and Judgment
Business Insight and Analytics
Communication and Relationship Building
Delivery, Productivity, and Entrepreneurial Spirit
Preferred Qualifications:
Education and Experience
Certificates, Licenses, Registrations
Functional Skills
Customer Service Representative
Position Overview
The Customer Service Representative (CSR) role offers an exciting and dynamic opportunity to work in a fast-paced environment within the Customer Service Department of a Property and Casualty Insurance Company.The CSR plays a vital role in building and maintaining strong relationships with customers and agents, ensuring exceptional service through professional, effective, and diplomatic communication. This role directly impacts customer satisfaction and strengthens the company’s reputation.The ideal candidate will exhibit accountability, teamwork, professionalism, and proactive problem-solving while demonstrating integrity and a commitment to customer service excellence.Initial training for this role will be onsite. There is an option for a hybrid work schedule when the introductory training period concludes, with in-office days on Tuesdays & Thursdays, with the third day to be discussed with your manager.
Key Responsibilities
Customer Communication & Support
Product & Policy Knowledge
Problem-Solving & Issue Resolution
Technology & Virtual Communication
Qualifications
Initial training for this role will be onsite. There is an opportunity for a hybrid work schedule when the introductory training period concludes.
POSITION SUMMARY:
The Complex Auto Claims Representative is responsible for the investigation, evaluation, negotiation and settlement of personal and commercial automobile first party physical damage and third-party property damage insurance losses. This position initiates contact with injured parties to obtain claim information and establish potential exposure. Handles complex PD claims involving several parties. The Complex Auto Claims Representative handles and responds to arbitrations, large losses, 93A demands and suit papers. This position assumes the handling of automobile physical damage claims, to include complex coverage issues, policy limit exposures, and pre-suit.
PRINCIPAL ACCOUNTABILITIES
Job Knowledge
Judgment
Determine coverage and liability in a prompt and judicious manner based upon the information at hand, demonstrating effective critical/strategic thinking and sound decision making.
Make sound decisions with imperfect information.
Direct and control the activities and costs of outside vendors.
Identifies potential fraud and opportunities for potential subrogation or risk transfer.
Communication, Relationship Building and Teamwork
Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.
Effectively present and discuss loss facts and issues in discussion to peers and members of management.
Technology & Information
JOB REQUIREMENTS:
EDUCATION:
EXPERIENCE:
Minimum of 1 to 2 years handling auto physical damage claims or prior insurance experience.
SKILLS:
Superior verbal and written communication skills, with the ability to clearly articulate coverage and liability determinations in a prompt, professional, and courteous manner
Strong interpersonal and negotiation skills to achieve quality claim resolutions
Skilled in managing multiple priorities and claim-related issues simultaneously, maintaining attention to detail and meeting deadlines in a fast-paced environment
Proficient in independently reading, interpreting, and applying insurance policies, relevant laws, and regulations (including comparative negligence statutes) to make informed decisions and ensure compliance
Knowledge of liability automobile policies and state-specific regulations (CT, MA, RI)
Familiar with company policies and procedures pertaining to processing liability automobile and complex auto claims
Intermediate proficiency with Windows-based PC applications, including Word, Excel, and email
Superior organizational skills and collaborative thinking, with a natural emphasis on teamwork and strategy
Demonstrates strong initiative, responsibility, and work ethic
Must obtain required licensing within six months of hire
Director Human Resources
The Director of Human Resources (HR) at Quincy Mutual Group will provide leadership and coaching to support company leaders in achieving corporate objectives and business goals. Reporting to the Vice President of Human Resources, this position is responsible for key HR functions across Quincy Mutual and subsidiary companies including employee total rewards, talent development / performance management, talent acquisition, and HR operations / compliance. The successful candidate will be integral to fostering a positive workplace environment in line with our mission of providing a gratifying and rewarding workplace.
PRINCIPAL ACCOUNTABILITIES:
The Commercial Lines Product Development Senior Business Analysist II position requires a broad range of expertise related to developing new or enhanced insurance products, pricing and rating strategies, system improvement and functionality, and filing and regulatory compliance in the commercial insurance sector. The Senior Business Analyst II collaborates with various departments, including underwriting, claims, IT, and actuarial to solicit new products and ensure a shared understanding of business requirements and project objectives.This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.
This position follows a hybrid schedule of one day per week in office and requires frequent travel for field inspections and vendor visits.
The Independent Appraiser Supervisor oversees the activities of independent appraisal firms and preferred body shops on behalf of the company. This person will monitor appraiser assignment activity and work product quality through automated programs with business partners, as well as audit independent appraisal firms and reinspect vehicles to ensure that regulatory and cost containment standards are met. The Independent Appraiser Supervisor will provide technical support to Claims department personnel and intervene in complex claim situations.
Conduct periodic audits of appraisal firms—reviewing appraisal quality, invoicing accuracy, and regulatory compliance.
Manage appraisal assignments via CCC Open Shop and other automated programs; prepare performance and cost-monitoring reports.
Investigate and mitigate disputed auto claims, making sound coverage and settlement decisions.
Attend mediations and small-claims hearings to represent the company’s interests and resolve complex disputes.
Communication, Relationship Building, & Teamwork
Collaborate with agents, insureds, claimants, appraisers, body shops, and SIU to address potential fraud issues and coverage denials.
Provide clear technical guidance to Claims department staff on appraisal issues and process improvements.
Works closely with the other Independent Appraiser Supervisor to ensure consistency in appraisal oversight, share best practices, and jointly address complex claims or vendor issues.
Delivery & Productivity
Complete vehicle re-inspections and manage the physical damage repair process for company vehicles in a timely manner.
Maintain and update standard operating procedures for preferred body shops to ensure consistent, efficient workflows.
Analysis / Business Insight / Compliance
Monitor expense fees, analyze trends in appraisal costs, and recommend improvements to contain expenses.
Ensure all appraisal activities comply with state regulations (CT, MA, RI) and company guidelines.
Leadership
Direct, train, and coach independent appraisers on regulatory requirements, company policies, and procedures.
Supervise and mentor independent appraisal firms and conduct regular training sessions for appraisal staff.
Drive continuous improvement in appraisal quality and vendor performance through targeted coaching and feedback.
JOB REQUIREMENTS
Education:
Four-year college degree or equivalent insurance coursework is strongly preferred.
Massachusetts Motor Vehicle Appraiser License required; Rhode Island and Connecticut licenses preferred.
Adjuster licenses in RI and CT preferred.
Experience:
Minimum 5 years’ experience as a licensed motor vehicle appraiser is required.
2–3 years in an appraisal leadership or supervisory role preferred.
Skills & Competencies:
Proficient with CCC appraisal software and CCC portal.
Thorough knowledge of motor-vehicle appraisal regulations and fair-settlement practices.
Strong negotiation skills and the ability to resolve disputes effectively.
Excellent verbal and written communication skills.
Familiarity with automobile policy coverage in CT, MA, and RI.
This position currently follows a hybrid work schedule, with three in-office days. Tuesday and Thursday are Company anchor days, and the third day will be worked out with your manager.
Quincy Mutual Group is looking for a Product Analyst with strong analytical skills to be responsible for evaluating personal lines product performance and making recommendations to our functional business areas to optimize product value, profitability and growth. The product analyst uses data analytics skills in the creation, optimization, and analysis of data sets and reports. They will report to the Product Development Manager and will lead the gathering and communication of business intelligence that is essential to achieving business goals for various territories and regional teams.
The Product Analyst will primarily be responsible for the optimizing, aggregating, and manipulating large data sets with a primary objective of generating product insights for business and functional leaders within Patrons Oxford as well as providing information and data to address business issues raised by these various leaders. The Product Analyst has a background and understanding of personal insurance products and understands coverage analysis and comparisons to similar competing products. This role will also help to support the data needs of other areas of Quincy Mutual, including, but not limited to, Actuarial, Personal Lines Underwriting, Commercial Lines Underwriting, Accounting, Claims, and Marketing.
Query relational databases using SQL and tools such as Sequel Viewpoint to extract data for analysis.
Optimize data-retrieval and reporting processes via scripting, dashboards, and Microsoft Access/Excel.
Build and maintain regular business-intelligence reports (daily, weekly, monthly, quarterly) and perform ad-hoc analyses for various stakeholders.
Demonstrate solid understanding of personal lines products—policies, forms, endorsements, package bundling—and compare coverage against competitors.
Analyze data outputs, distill complex analyses into clear summaries, and highlight key takeaways for end users.
Translate analytical findings into meaningful business actions, informing rate, coverage, and product‐development decisions.
Support specification development and testing of Personal Lines product changes as needed.
Exhibit a growth mindset by proactively identifying efficiency gains in reporting and analysis processes.
Act as a key advocate for leveraging data to drive informed decision-making and foster continuous improvement.
Ensure high accuracy and quality in all outputs, displaying strong attention to detail.
Manage multiple deadlines effectively, organizing tasks to deliver reports and analyses on time.
Exhibit an entrepreneurial mindset by continuously seeking process improvements, including Python-based automation.
Communication, Relationship Building & Teamwork
Build strong relationships with stakeholders across Actuarial, Underwriting , Claims, Marketing, and Accounting to understand data needs and deliver relevant intelligence.
Present findings and recommendations clearly, both verbally and in writing, to technical and non-technical audiences.
Collaborate with the Data Analytics team to refine queries, dashboards, and BI tools.
Exercise sound decision-making when prioritizing ad-hoc requests versus recurring reporting commitments.
Determine when to escalate data-quality issues or seek additional context from subject-matter experts.
Bachelor’s degree in Mathematics, Statistics, Computer Science, Finance, Actuarial Science, or a related field preferred.
1–3 years in a data-analysis, business-analysis, or similar role.
Prior experience in the insurance industry is a plus.
Proficient in SQL and relational database querying.
Advanced Excel skills and experience with data-visualization tools (strong proficiency in Power BI or Tableau required, knowledge in both a plus).
Familiarity with Python for data automation is advantageous.
Strong project-management and time-management capabilities.
Excellent oral and written communication skills.
Collaborative approach and strong interpersonal skills.
Quincy Mutual is committed to giving back to the community. Together with our employees and charitable partners, we strive to make a positive impact on the community.
Resumes and inquiries may be submitted:via email to: talentacquisition@quincymutual.comvia fax to:617-770-5206via mail to:Quincy Mutual Fire Insurance CompanyAttn: Human ResourcesP.O. Box 690392Quincy, MA 02269-0392Thank you for your interest in working for Quincy Mutual. We are an Equal Opportunity Employer.